Refund policy

Last Updated: 14 September 2026

At LeafX, every product is created and fulfilled with the intention of delivering the quality, design, and experience our customers expect from us.

Because our products are produced specifically for customer orders, returns and refunds are subject to the conditions outlined below. We encourage you to carefully review this policy before placing an order.

1. Eligibility for Returns

A return may be accepted only when the product qualifies under the conditions stated in this policy.

To be eligible for a return:

  • The return request must be submitted within 48 hours of delivery.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • The product must not have been altered, damaged, stained, stretched, ironed improperly, or otherwise modified after delivery.

  • The original product packaging, tags, labels, and other accessories supplied with the order should be retained wherever applicable.

  • The customer must provide the order number and sufficient information or evidence regarding the reason for the return.

  • Where requested, clear photographs or videos of the product and the issue must be provided to LeafX for verification.

A return does not automatically qualify for a refund. Every return request is subject to verification and approval by LeafX.

2. Products That Cannot Be Returned

For hygiene, quality-control, and fulfilment reasons, the following products generally cannot be returned solely because the customer has changed their mind, selected the wrong size, or no longer wants the product:

  • Products that have been worn, washed, used, stained, damaged, or altered.

  • Products with removed, damaged, or tampered tags or labels.

  • Products damaged after delivery due to improper handling, washing, ironing, storage, or use.

  • Products returned without prior approval from LeafX.

  • Products returned after the applicable return period.

  • Products purchased during a promotion or sale where the applicable offer expressly states that the product is non-returnable.

  • Any other product specifically identified on the product page or at checkout as non-returnable.

3. Wrong, Damaged, or Defective Products

If you receive:

  • the wrong product,

  • the wrong size or variant due to a fulfilment error,

  • a product that is damaged during delivery, or

  • a product with a manufacturing or printing defect,

please contact LeafX as soon as possible after delivery.

The request should include:

  1. Your order number.

  2. A description of the issue.

  3. Clear photographs of the product.

  4. Photographs of the packaging/shipping label where relevant.

  5. Any additional information reasonably requested by LeafX.

LeafX will review the issue and determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

  • replacement of the affected product;

  • replacement with an appropriate available variant;

  • refund of the affected product; or

  • another resolution agreed upon by LeafX.

Customers should not send products back without receiving return instructions from LeafX.

4. Size-Related Issues

Customers are responsible for selecting the correct size before placing an order.

Please carefully review the size chart provided on the relevant product page before purchasing.

A return or refund will generally not be provided solely because a customer selected the wrong size, unless otherwise required by applicable law or expressly stated by LeafX.

If LeafX has sent a size different from the size ordered, the matter will be treated as a fulfilment error and reviewed under the Wrong, Damaged, or Defective Products section above.

5. Change of Mind

Because LeafX products may be produced specifically in response to individual orders, cancellation or return requests based solely on a change of mind may not be accepted once an order has entered production or fulfilment.

If you wish to cancel an order, contact LeafX as soon as possible after placing the order. We will attempt to accommodate the request where the order has not yet entered production or fulfilment.

Once production or fulfilment has begun, cancellation may no longer be possible.

6. Return Process

If your return request is eligible:

Step 1 — Contact LeafX

Contact us through the official customer-support channel provided on our website with your order number and reason for the return.

Step 2 — Verification

Our team may request photographs, videos, packaging information, or other details to verify the claim.

Step 3 — Approval

If the request is approved, LeafX will provide the applicable return instructions.

Step 4 — Return the Product

The product must be returned according to the instructions provided by LeafX and within the specified timeframe.

Step 5 — Inspection

Once received, the returned product may be inspected to confirm that it satisfies the requirements of this policy.

Step 6 — Resolution

After successful verification, LeafX will process the approved refund, replacement, or other applicable resolution.

7. Return Shipping Costs

For an approved return caused by a LeafX fulfilment error, manufacturing defect, or qualifying product damage, LeafX may cover the applicable return shipping cost or provide an appropriate resolution.

For returns that are permitted for reasons unrelated to a LeafX error, the customer may be responsible for applicable return shipping costs.

LeafX will communicate the applicable shipping responsibility before the return is initiated.

8. Refunds

Once a refund has been approved, the applicable refund amount will be determined based on the circumstances of the order and the resolution approved by LeafX.

Unless otherwise required by applicable law, shipping charges or other charges may not be refundable where the issue does not result from a LeafX error.

Where only part of an order is eligible for a refund, only the eligible product or portion of the order will be refunded.

9. Refund Processing Time

After LeafX approves a refund, the refund will be initiated through the applicable payment method or refund mechanism.

The time required for the refund to appear in the customer's account may vary depending on the payment provider, bank, card issuer, or other financial institution.

LeafX cannot guarantee the exact date on which a financial institution will credit the refunded amount.

10. Failed, Rejected, or Unclaimed Deliveries

If an order cannot be delivered because of an incorrect or incomplete address, refusal to accept the package, repeated failed delivery attempts, or failure to collect the package, the order may be returned to the fulfilment or shipping provider.

Customers are responsible for providing accurate delivery information at checkout.

If the order is returned because of incorrect information or customer-related delivery failure, any refund or re-shipment will be considered on a case-by-case basis and may be subject to applicable shipping or fulfilment costs.

11. Incorrect Address

Please verify your shipping address carefully before completing your purchase.

LeafX is not responsible for delivery failures resulting from an incorrect, incomplete, or outdated address supplied by the customer.

If you notice an address error immediately after placing an order, contact us as soon as possible. We will attempt to correct the address if the order has not yet entered fulfilment.

Once an order has been shipped or entered a stage where the address can no longer be changed, LeafX may be unable to modify it.

12. Refunds for Promotional or Discounted Orders

Products purchased using promotional discounts, coupon codes, bundles, or special offers may be subject to additional terms communicated as part of the relevant promotion.

Where a refund is approved for a discounted order, the refund will generally be calculated based on the actual amount paid for the eligible product, rather than the product's original listed price.

If a promotion required multiple products to qualify for a discount, returning one or more products may affect the promotional eligibility and the final refund amount.

13. Exchange Policy

An exchange is not guaranteed for every return request.

Where an exchange is approved, it is subject to product availability and fulfilment feasibility.

If the requested replacement product or variant is unavailable, LeafX may offer an alternative resolution, including a refund where applicable.

14. Product Care and Customer Responsibility

LeafX products should be handled and cared for according to the care instructions provided with the product.

Damage caused by:

  • incorrect washing;

  • excessive heat;

  • improper ironing;

  • bleaching;

  • misuse;

  • accidental damage;

  • exposure to unsuitable substances; or

  • normal wear and tear

will generally not be considered a manufacturing defect.

15. Unauthorised Returns

Products returned without prior approval or without following the return instructions provided by LeafX may be rejected.

Where a return is rejected, the product may be sent back to the customer at the customer's expense, where reasonably practicable.

16. Return Fraud and Abuse

LeafX reserves the right to investigate suspected fraudulent, abusive, or repeated return/refund activity.

This may include situations involving:

  • false damage claims;

  • returning a different product;

  • intentionally damaging products after delivery;

  • repeated misuse of return privileges; or

  • providing misleading information regarding an order.

Where permitted by applicable law, LeafX may refuse or restrict future returns or refunds associated with suspected abuse.

17. Non-Delivery or Missing Package

If your order has been marked as delivered but you have not received it, contact LeafX promptly.

We may request information necessary to investigate the shipment with the relevant delivery partner.

The final resolution may depend on the outcome of the delivery investigation and the circumstances of the order.

18. Policy Changes

LeafX reserves the right to modify or update this Return & Refund Policy from time to time.

Any updated policy will be published on this page with the revised "Last Updated" date.

The policy applicable to an order will generally be determined based on the terms in effect at the time the order was placed, subject to applicable law.

19. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies that cannot lawfully be excluded or restricted under applicable law.

Where applicable law provides a customer with rights beyond those described in this policy, those rights will continue to apply.

20. Contact Us

For return, refund, replacement, or order-related assistance, please contact LeafX through the official customer-support contact details provided on our website.

When contacting us, please include your order number so that we can assist you efficiently.

Email - support.leafx@gmail.com

LeafX
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