FAQ

Good questions.
Clear answers.

Find your fit. Understand your order. Get the details that make shopping LeafX feel simple, from choosing a silhouette to caring for your favourite piece.

Wear Your Identity.

Delivery charges, clearly stated

Orders below ₹999: ₹29 for Economy delivery. Economy delivery is free on orders of ₹999 or more.

Express delivery is a separate option: ₹59 for orders below ₹1,999, and free on orders of ₹1,999 or more. Final available options, eligibility and charges appear at checkout.

Your fit, clearly mapped

Eight dedicated chart references, organised by garment style.

Economy: ₹29 below ₹999

Free Economy delivery from ₹999. Express: ₹59 below ₹1,999, free from ₹1,999.

A clear next step

Practical answers for sizing, tracking, returns and product care.

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Your fit, your way

How do I choose my LeafX size?

Start with the Size Guide. Choose the chart for your garment style, compare its listed dimensions using the same measurement method, and select the length and roominess you prefer. For individual advice, share the product name, the size you are considering and your preferred fit with LeafX.

Which size charts can I explore?

Eight dedicated references cover standard oversized T-shirts, Terry oversized T-shirts, oversized shirts, men’s polo T-shirts, oversized hoodies, pullover hoodies, varsity jackets and sweatpants. Use the chart for your chosen silhouette and check available variants on the product page.

Where is the standard oversized T-shirt chart?

Jump directly to the Oversized Standard T-Shirt chart. The supplied chest/length values in inches are XS 40/27, S 42/28, M 44/29, L 46/30, XL 48/31 and 2XL 50/32. Compare both dimensions for your preferred proportions.

How do I compare standard and Terry oversized tees?

Use their dedicated charts. For example, standard oversized size M lists chest 44 and length 29 inches; Terry oversized size M lists chest 43 and length 28 inches. Comparing measurements makes the difference clear and keeps your choice focused on the relevant style.

How do I choose my preferred oversized look?

Compare chest room and length together. Choose the proportions that give you the roominess and coverage you enjoy. For layering, consider what you plan to wear underneath. Measurements offer a more useful comparison than size labels alone.

How do I compare chest and length correctly?

Compare like with like: circumference with circumference, flat width with flat width, and the same starting point for length. Body chest circumference runs around the fullest part of the chest; flat garment chest width runs across a laid-flat garment. Ask LeafX for the individual product’s measurement method when preparing your comparison.

What should I compare for sweatpants?

Look at waist, hip, inseam and outseam together. Inseam runs from the crotch seam to the hem along the inside leg; outseam follows the outside leg from the waistband to the hem. Keep the waistband condition and measuring method consistent. LeafX can help with product-specific waistband guidance.

How do I convert inches to centimetres?

Multiply inches by 2.54. For example, 40 in = 101.6 cm and 26.5 in = 67.31 cm. Divide centimetres by 2.54 to convert to inches. Keep decimal values for precise comparisons. 2XL and XXL are equivalent size labels.

How can I get personalised sizing help?

Contact LeafX with the product name, preferred fit and size you are considering. Include your comparison measurements and how you took them so the advice can focus on the right dimensions.

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Orders & payments

What should I check before checkout?

Review your product, design, size, colour or variant, quantity, complete address and reachable phone number. Compare the relevant size chart, then check the delivery option, final total and any offer conditions before completing payment.

Which payment methods can I use?

Choose from the payment methods displayed at checkout for your order. Review your order total and payment details before completing your purchase.

How do I request a change or cancellation?

Contact LeafX promptly with your order number and the exact change you need. Requests are reviewed according to the production and fulfilment stage. Reaching out early gives us the best opportunity to assist before processing advances.

How can I correct my shipping address?

Send your order number and complete corrected address to LeafX immediately. Address changes depend on the fulfilment stage, so early contact is important. Review your address and phone number carefully before placing the order.

How do promotional offers work?

Review the conditions displayed for the specific promotion, product and checkout. Check eligibility, exclusions and the final total before paying. Approved refunds for discounted products generally reflect the eligible amount actually paid.

What information helps resolve an order question?

Share your order number, the email or phone used for the order, the affected product and a clear description of what you need. Include relevant tracking details, transaction references or product photographs through the official contact channel. Keep passwords, PINs and one-time codes private.

Delivery & tracking

What delivery charge applies to orders below ₹999?

Economy delivery costs ₹29 for orders below ₹999. At an order value of ₹999 or more, Economy delivery is free.

Express is priced separately: ₹59 below ₹1,999, and free at ₹1,999 or more. Final available options, eligibility and charges appear at checkout.

What are the delivery charges?
  • Economy: ₹29 for orders below ₹999; free at an order value of ₹999 or more.
  • Express: ₹59 for orders below ₹1,999; free at an order value of ₹1,999 or more.

These are the currently configured India rates. The final available delivery options, eligibility and charges appear at checkout for your order.

How does my order reach me?

The published Shipping Policy describes the order journey as confirmation, production, processing, dispatch and delivery. Qikink handles production and fulfilment, with deliveries primarily through Delhivery Air.

How should I plan for delivery?

Allow for production and processing as well as transit. Product type, order volume, destination, carrier operations and holidays can affect timing. Use the estimate provided for your order when planning, and place time-sensitive orders in advance.

How do I track my shipment?

Use the tracking reference made available after dispatch. Allow time for the carrier’s system to register the shipment and update its scans. For help with a status that stays unchanged for an unusually long time, share your order number and tracking reference with LeafX.

What should I do if my delivery needs attention?

Contact LeafX with your order number, tracking reference and latest shipment status. We can assist with investigating delays or a parcel that appears lost through the delivery partner. The resolution follows the investigation and shipment circumstances.

Tracking shows delivered. How can I locate my parcel?

Check with household members, building security or anyone who may have received it. If you still need help, contact LeafX promptly with the order number, delivery address and tracking details for investigation.

How can I help my delivery go smoothly?

Provide a complete address and reachable phone number, respond to delivery communications and arrange for someone to receive the parcel. Availability depends on destination serviceability. If a parcel returns to origin, LeafX reviews re-shipment or other options case by case; additional costs may apply.

What should I record if the packaging is damaged?

Where reasonably possible, photograph the outer packaging and shipping label before opening. Record visible damage and photograph the product after opening. Send these details with your order number to LeafX promptly for review.

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Returns, replacements & refunds

How do I request a return?

Contact LeafX within 48 hours of delivery with your order number, reason and relevant photographs. Keep the product unused, unworn, unwashed and in original condition, retaining packaging, tags and supplied accessories where applicable. Requests are verified and approved according to the published Refund Policy.

How do I report a wrong, damaged or defective item?

Report the issue promptly within the return-request window. Include clear photographs of the item, packaging and shipping label where relevant. LeafX reviews the evidence and determines the appropriate resolution, which may include replacement or refund. Wait for return instructions before sending the item back.

How are customer-selected size changes handled?

Use the relevant chart before ordering. Under the published policy, customer-selected wrong sizes or change-of-mind requests generally do not qualify for a return or refund. A size or variant supplied differently from the order is reviewed as a fulfilment issue. Applicable consumer rights continue to apply.

What happens after a return is approved?
  1. LeafX provides return instructions.
  2. You send the product as instructed within the specified timeframe.
  3. The returned item is inspected against the eligibility conditions.
  4. The approved refund, replacement or other agreed resolution is processed after verification.
How are return-shipping costs handled?

LeafX communicates shipping responsibility before an approved return begins. LeafX may cover qualifying fulfilment errors, defects or damage, or provide an appropriate resolution. Customers may be responsible for shipping costs on other permitted returns.

How do exchanges and replacements work?

Approved exchanges depend on product availability and fulfilment feasibility. LeafX reviews the request and communicates the replacement or other applicable resolution.

When will an approved refund reach me?

After approval, the refund is initiated through the applicable payment method or refund mechanism. The time it takes to appear depends on the payment provider, bank or financial institution.

How is my refundable amount calculated?

The amount follows the approved resolution and eligible portion of the order. Discounted-product refunds generally reflect the amount actually paid. Shipping and other charges may not be refundable where the issue is unrelated to a LeafX error, subject to applicable law. Partial promotional-order returns may affect offer eligibility.

Where can I review the complete return conditions?

Read the published Refund Policy linked in the store footer for item condition, request timing, prior approval, expressly stated promotional exclusions, verification and shipping costs. A return request or accepted return does not automatically establish refund eligibility. These summaries preserve rights that cannot lawfully be excluded.

Product details & care

Where can I find fabric and fit details?

Read your chosen product’s description for its fabric, construction and fit information. Use the Size Guide for the relevant chart. For focused product advice, share the design name with LeafX.

How should I care for my garment?

Follow the product-specific care instructions supplied with your item so your routine suits its material, print and construction. For care guidance, contact LeafX with the product name and a photograph of its care information.

What should I know about colours and photographs?

Screen settings, lighting, photography and production can create minor differences in colour or appearance. If you believe your item has a defect or differs from what was ordered, share your order number and clear photographs for review.

How are wear-and-care concerns reviewed?

Share the issue and relevant photographs with LeafX. The published policy distinguishes manufacturing issues from normal wear and damage caused by incorrect washing, excessive heat, bleaching, improper ironing, misuse or unsuitable storage.

Privacy & personal support

Where can I learn about my privacy?

The published Privacy Policy linked in the store footer explains the collection and use of contact, account, order, payment, device and usage data. It covers service delivery, fulfilment, support, personalisation and marketing uses, alongside relevant choices and contact details.

Where can I read the full shopping policies?

Use the store footer to read the published Shipping, Refund, Privacy and Terms of Service policies. This FAQ provides practical guidance alongside the full policies and the terms applicable to your order.

How can I reach LeafX?

Use the Contact Us page or call or WhatsApp +91 85830 97941. Include your order number for order-related questions and a clear description of what you need.

Personal help. Clear next steps.

Choosing your fit or following up on an order? Share the product name or order number and your question so we can focus on the details that help.

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